Delivery, Refund & Cancellation Policy

A class pass: access to every textbook we offer for one class, with AI answers, for the full syllabus of that class. Prices are shown in Pakistani Rupees (PKR) before you pay, on the class card and again on the payment page. There are no hidden fees and nothing renews on its own.

Access is delivered inside your account — there is no physical product.

JazzCash, Easypaisa and card payments: your class opens the moment the payment is confirmed, usually within a minute of approving it on your phone.

Bank transfers: we match your transfer by hand once you send us the receipt through the contact form. Your class opens within one working day of receiving it, and you will see it the next time you sign in.

If you paid and your class has not opened within these times, contact us with your payment reference and we will open it or refund you in full.

A pass is a one-time payment. It never renews, so there is no subscription to cancel and nothing further will be charged. You can stop using GenZ Books at any time; your pass simply stays open until the end of its syllabus period.

You can also ask us to close your account at any time from the contact page; see the Privacy Policy for what happens to your data.

We refund in full when:

• you paid and your class did not open, and we could not fix it;
• you were charged twice for the same class;
• you ask within 7 days of payment and have not been able to use the service because of a fault on our side.

After 7 days, or once the pass has been used to read books and ask questions, payments are non-refundable, because the service has been delivered. A wrong or disappointing AI answer is not grounds for a refund — every answer is generated by AI and clearly marked as such — but please report it so we can improve.

If we ever withdraw a class or close the service while your pass is running, we refund the unused part without you having to ask.

Send your account email, the payment reference (it starts with GZ) and a short reason through the contact form, by email to info@genzbooks.pk, or on WhatsApp at +92 335 7660349.

We reply within one working day. Approved refunds go back to the method you paid with — JazzCash or Easypaisa account, card, or bank account — within 7 to 10 working days; the provider's own processing time may add a few days.

Because GenZ Books is a digital service there is nothing to return. Access is withdrawn when a refund is issued.